Terms of service

Shop Policies

Welcome to Cotton Charm Co! We appreciate your support of our small business.

Orders
All items are made to order. Please review all personalization details, sizes, and shipping information before placing your order.

Processing Time
Orders are typically processed within 1–3 business days before shipping.

Returns & Exchanges
Due to the custom and made-to-order nature of our products, we do not accept returns or exchanges. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can make it right.

Shipping
Shipping times vary by location. Tracking information will be provided once your order ships. Orders containing multiple items may arrive in separate packages.

Cancellations
Orders may be canceled within 24 hours of purchase. After production has begun, cancellations cannot be accepted.

Questions?
We're happy to help! Contact us anytime at support@cottoncharmco.com. Thank you for shopping with Cotton Charm Co! 💕